Faq’s
[/ux_text] [/text_box] [/ux_banner] [row style=”large” h_align=”center”] [col span__sm=”12″ padding=”0px 0px 0px 0px” margin=”50px 0px 0px 0px” align=”left”]Welcome to Hotel Cordelia’s FAQ! Find quick answers to common questions about your stay, amenities, and more. For anything else, our team is here to help. Enjoy your stay!
[/col] [col span=”8″ span__sm=”12″] [ux_text text_align=”center”]Arrival/Departure
[/ux_text] [accordion] [accordion-item title=”What are the check-in and check-out times?”]Check-in time: 3:30 PM
Check-out time: 12:00 PM
Early check-in and late check-out are available upon request and for a fee of €40.
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The Hôtel Cordélia reception is open 24/7. You can therefore arrive whenever you like.
[/accordion-item] [accordion-item title=”Do you offer early check-in and late check-out?”]We offer early check-in or late check-out upon request and for a fee of €40. Subject to availability.
[/accordion-item] [accordion-item title=”Do you offer luggage storage?”]We offer a secure luggage storage service, accessible at all times. You can leave your luggage at the hotel before check-in or after check-out to fully enjoy your Parisian getaway.
[/accordion-item] [accordion-item title=”What are the hotel reception hours?”]The reception at the Hotel Cordélia is open 24 hours a day, so you can arrive whenever you want.
[/accordion-item] [accordion-item title=”How do I get to the hotel from the airport?”]There are several options: taxi, private transfer, public transportation, Roissy Bus. You’re spoiled for choice.
Whether to/from Roissy Charles de Gaulle or Orly airport, everything is possible. Click here to see what’s easiest for you.
Roissy Charles de Gaulle: 45 mins – 1 hour
Orly: 40 mins – 55 mins
Beauvais: 1 hour 15 mins – 2 hours 30 mins
Weekdays: 7:00 a.m. – 10:30 a.m.
Weekends and public holidays: 7:30 a.m. – 11:00 a.m.
The hotel’s address is 11 rue de Greffulhe in the 8th arrondissement of Paris.
It is located on the Right Bank of Paris, close to the Opéra Garnier, Place de la Concorde, and the Tuileries Gardens.
Reservation
[/ux_text] [accordion] [accordion-item title=”What are the advantages of booking directly with the hotel?”]By booking on the hotel’s official website, you always benefit from the best rate and exclusive offers.
[/accordion-item] [accordion-item title=”Am I charged directly when I provide my credit card number on your website, or do I pay at the hotel upon check-out/arrival?”]For a non-refundable reservation, an Up2Pay link (our banking partner) will be sent to you by email so you can make the payment. Without it, your reservation is not guaranteed.
For all other reservations, your card will be verified by our teams but not charged. You must make payment on site upon arrival.
In case of late cancellation, the hotel will be able to charge the first night.
You can book by phone. Our team is available 24/7.
[/accordion-item] [accordion-item title=”What is the cancellation policy for reservations at your hotel?”]For flexible bookings, you can cancel free of charge up to 48 hours before your arrival date.
For non-cancellable bookings made on our website, we invite you to contact the hotel by phone or email to help us manage your situation.
We offer rates with and without breakfast. Please check your confirmation to see what is and is not included in your reservation. If you forgot to include breakfast, don’t worry, you can always book it on-site 😊
[/accordion-item] [accordion-item title=”Do you accept pets at your establishment?”]Despite our love for our furry friends, we do not accept pets at our establishment.
[/accordion-item] [accordion-item title=”How can I be sure my reservation is confirmed?”]You will receive a confirmation email for each reservation made.
[/accordion-item] [accordion-item title=”I want to cancel or modify my online reservation. Will my stay still be charged?”]This depends on the cancellation/modification conditions of your reservation.
For a flexible reservation, you can cancel free of charge up to 48 hours before your arrival date. You can also modify your reservation. However, if you modify it, the rate may change.
For a non-cancellable reservation made on our website, we invite you to contact the hotel by phone or email to best manage your situation.
Yes, at an additional cost.
[/accordion-item] [accordion-item title=”What payment methods are accepted at the hotel?”]Visa, Mastercard, American Express, Cash
[/accordion-item] [/accordion] [/col] [col span=”8″ span__sm=”12″] [ux_text text_align=”center”]Rooms
[/ux_text] [accordion] [accordion-item title=”Are your rooms equipped with air conditioning?”]Yes. Each room is equipped with air conditioning.
[/accordion-item] [accordion-item title=”Can I store my valuables in a safe?”]Yes. Each room is equipped with a safe.
[/accordion-item] [accordion-item title=”How many rooms are there in the hotel?”]The hotel has 30 rooms.
[/accordion-item] [accordion-item title=”Do you offer bathrooms with bathtubs?”]Yes. We invite you to book our Deluxe Rooms with Bathtubs if you prefer a bathtub.
[/accordion-item] [accordion-item title=”Is there a minibar in the hotel rooms?”]No, but we have a bar in the hotel where you can order alcoholic and non-alcoholic drinks.
[/accordion-item] [accordion-item title=”Does the hotel have cribs?”]Yes, upon request and at an additional cost.
[/accordion-item] [accordion-item title=”Is smoking permitted in the rooms?”]No, smoking is prohibited throughout the hotel.
If you wish to smoke, we invite you to book our Privilege Rooms with balconies.
We have adjoining rooms, but not connecting ones.
[/accordion-item] [accordion-item title=”Are taxes included in the room rate?”]The tourist tax is never included in the room rate. Is VAT included?
[/accordion-item] [/accordion] [/col] [col span=”8″ span__sm=”12″] [ux_text text_align=”center”]Services
[/ux_text] [accordion] [accordion-item title=”Is internet access free?”]Yes, internet access is free and unlimited.
[/accordion-item] [accordion-item title=”Is there room service at the hotel?”]We offer room service in partnership with the Brasserie Le Greffulhe located across the street from the hotel. As the hotel has a bar, we serve alcoholic and non-alcoholic drinks at all hours.
[/accordion-item] [accordion-item title=”Do you have an elevator?”]Yes, we have an elevator.
[/accordion-item] [accordion-item title=”What languages are spoken at the reception?”]We speak English, Italian, and Spanish.
[/accordion-item] [accordion-item title=”How can I contact the hotel?”]You can contact us by email: contact@cordelia-paris-hotel.com
Or by phone at +33 1 42 65 42 40
Breakfast is served daily between 7:00 and 10:30 a.m. on weekdays and from 7:30 a.m. to 11:00 a.m. on weekends. For more privacy, a continental breakfast can also be served in your room.
[/accordion-item] [accordion-item title=”What is the closest metro station to the hotel?”]We’re lucky, we have 3!
Saint Lazare: lines 3, 12, 13, and 14
Madeleine: lines 8, 12, and 14
Havre Caumartin: lines 3 and 9
We have a partnership with a laundry company.
[/accordion-item] [accordion-item title=”Does the hotel have a bar?”]Yes, we have a bar open 24/7.
[/accordion-item] [accordion-item title=”Is a wake-up call service available?”]Yes, just ask at reception.
[/accordion-item] [accordion-item title=”Until what time is breakfast served?”]Breakfast is served daily between 7:00 and 10:30 on weekdays and from 7:30 to 11:00 on weekends.
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